Welcome Back
Access your platforms, manage your account, and get support, all in one place.
Your Platforms
Purely Insights
Half-hourly energy monitoring, anomaly detection, and consumption analytics. See exactly where your energy goes across every site and meter.
Purely Flex
Flexible energy purchasing platform. Buy in tranches, track your positions, and take advantage of market dips across your contract term.
Account Support
Submit Meter Reads
Keep your billing accurate by submitting your latest gas and electricity readings.
Email: meterreads@purelyenergy.co.uk
Or submit via Purely Insights
Your Account Manager
Speak to your dedicated account manager about contracts, pricing, or any queries.
Report an Issue
Let us know about billing discrepancies, supply problems, or anything that needs attention.
Frequently Asked Questions
Quick answers to common questions about your account.
How do I submit a meter read?
You can submit meter reads through the customer portal, or by emailing your MPAN/MPRN and reading to meterreads@purelyenergy.co.uk. We recommend submitting reads at the start of each month to keep your billing as accurate as possible.
When will I receive my invoice?
Invoices are issued monthly, typically within the first 10 working days of the month following the billing period. You can view and download all invoices through the customer portal. If you have not received an invoice you were expecting, please contact your account manager.
How do I add a new site?
To add a new site to your existing contract, contact your account manager with the site address, MPAN (electricity) or MPRN (gas) reference, and estimated annual consumption. We will provide a quote and handle the registration process for you.
What happens when my contract ends?
We will contact you at least 3 months before your contract end date to discuss renewal options and current market rates. If you do not renew, your supply will roll onto out-of-contract rates. We strongly recommend engaging early to secure the best pricing.
How do I make a complaint?
We take all complaints seriously. Please contact your account manager in the first instance. If the issue is not resolved, you can escalate to our complaints team at complaints@purelyenergy.co.uk. Full details of our complaints procedure are available on our complaints page.
Can't find what you need?
Our team is here to help. Get in touch and we'll point you in the right direction.